Refund policy

Return Policy

At Rae Coy Clothing, we want you to love what you wear. If you are not completely satisfied with your purchase, we are happy to help with a return.

Return Window

Returns must be initiated within 7 days of order delivery date and received by us on or before 14 days of your order delivery date.  No exceptions. After 7 calendar days from order delivery date of your items, if the return has not had a return request initiated, all sales are considered final.  If approved and the following criteria is met, refunds will be issued as STORE CREDIT only as of August 27, 2026. We highly recommend you request a return as soon as possible to properly ensure your item is back to us within 14 days of your order delivery date. Items outside of the return window will be returned to the customer at the customer’s expense. 

Return Eligibility

To qualify for a return, items must be:
    •    Unworn
    •    Unwashed
    •    Free of stains, odors/smoke, or damage
    •    With all original tags attached inside the original clear packaging and free from pet and human hairs  

Items that do not meet these conditions will not be accepted.

Final Sale Items

The following items are final sale and cannot be returned or exchanged:
    •    Sale or clearance items
    •    Accessories (including jewelry, hats, candles etc.)
    •    Gift cards

Any item worn in a social media post, video, livestream, promotional content, or influencer collaboration for the purpose of advertising or showcasing Rae Coy Clothing is considered used and is not eligible for return or exchange. This policy applies regardless of the length of wear or condition of the item after filming or photography.

Refunds

Approved returns will be issued in the form of a store credit for all purchases made after August 27, 2026.  

Original shipping costs are non-refundable.

Return Shipping

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service, as Rae Coy Clothing is not responsible for lost return packages.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 24 hours of delivery with photos of the item so we can make it right.

How to Start a Return

To begin a return, please email us at:

raecoyclothing@gmail.com

Include your order number and the item(s) you wish to return, and we will provide return instructions.