Refund policy
RETURN POLICY
At Rae Coy Clothing, we want you to love what you wear. If you are not completely satisfied with your purchase, we are happy to help with a return.
RETURN WINDOW
Returns must be initiated within 7 days of order delivery date and received by us on or before 14 days of your order delivery date. No exceptions. After 7 calendar days from order delivery date of your items, if the return has not had a return request initiated, all sales are considered final. If approved and the following criteria is met, refunds will be issued as STORE CREDIT only as of August 27, 2026. We highly recommend you request a return as soon as possible to properly ensure your item is back to us within 14 days of your order delivery date. Items outside of the return window will be returned to the customer at the customer’s expense.
RETURN ELIGIBILITY
To qualify for a return, items must be:
• Unworn
• Unwashed
• Free of stains, odors/smoke, or damage
• With all original tags attached inside the original clear packaging and free from pet and human hairs
Items that do not meet these conditions will not be accepted.
Final Sale Items
The following items are final sale and cannot be returned or exchanged:
• Sale or clearance items
• Accessories (including jewelry, hats, candles etc.)
• Gift cards
Any item worn in a social media post, video, livestream, promotional content, or influencer collaboration for the purpose of advertising or showcasing Rae Coy Clothing is considered used and is not eligible for return or exchange. This policy applies regardless of the length of wear or condition of the item after filming or photography.
REFUNDS
Approved returns will be issued in the form of a store credit for all purchases made after August 27, 2026.
Original shipping costs are non-refundable.
RETURN SHIPPING
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service, as Rae Coy Clothing is not responsible for lost return packages.
DAMAGED OR INCORRECT ITEMS
If you receive a damaged or incorrect item, please contact us within 24 hours of delivery with photos of the item so we can make it right.
WEAR & TEAR / ITEM CARE
Rae Coy Clothing is not responsible for normal wear and tear that occurs after an item has been worn, washed, or used. This includes, but is not limited to, pilling, fading, shrinking, stretching, loose threads, snags, pulls, loss of buttons or embellishments, and other changes that may occur through normal wear, laundering, improper care, or use.
Customers are responsible for following all garment care instructions provided on the item’s care label. Damage resulting from washing, drying, ironing, stain treatment, improper storage, or failure to follow the manufacturer’s care instructions is not considered a product defect and is not eligible for return, replacement, refund, or store credit.
Any concern regarding a possible manufacturing defect must be reported to Rae Coy Clothing promptly upon receipt and before the item is worn, washed, or altered. Once an item has been worn, washed, altered, or otherwise used, it is considered accepted and is not eligible for return due to subsequent wear or damage.
SHIPPING PROTECTION
Rae Coy Clothing offers optional Shipping Protection at checkout for qualifying packages that are lost or damaged while in transit with the shipping carrier.
PURCHASED SHIPPING PROTECTION
Customers who purchase Shipping Protection may submit a claim for a qualifying package that is lost or damaged while in transit. Claims are subject to review, required documentation, and the terms of Rae Coy Clothing’s Shipping Protection program.
DELIVERED PACKAGES ARE NOT COVERED
Shipping Protection does not cover packages marked as delivered to the correct shipping address provided by the customer at checkout.
Once the shipping carrier confirms delivery to the correct address, the package is considered successfully delivered and Shipping Protection coverage ends.
Rae Coy Clothing is not responsible for packages that are lost, missing, misplaced, or stolen after confirmed delivery to the correct address. These orders are not eligible for a refund, replacement, or store credit under the Shipping Protection program.
Suspected theft occurring after confirmed delivery should be reported to the appropriate local authorities.
If a package is marked “Delivered” but the customer believes it was delivered to an incorrect address, the customer must contact the shipping carrier and request delivery verification and/or an investigation.
DECLINED SHIPPING PROTECTION
Customers who decline Shipping Protection acknowledge that their order is not covered under Rae Coy Clothing’s optional Shipping Protection program.
Rae Coy Clothing does not provide refunds, replacements, or store credit under its Shipping Protection program for orders when Shipping Protection was declined.
Customers are responsible for providing a complete and accurate shipping address at checkout and for maintaining a secure location for delivery.
Nothing in this policy limits rights or obligations that cannot legally be waived.
Shipping Protection is administered by Rae Coy Clothing and IS NOT INSURANCE.
HOW TO FILE A SHIPPING PROTECTION CLAIM
To begin a claim, please email us at:
raecoyclothing@gmail.com
HOW TO START A RETURN
To begin a return, please email us at:
raecoyclothing@gmail.com
Include your order number and the item(s) you wish to return, and we will provide return instructions.